His Hands Free Medical Clinic

Frequently Asked Questions

Do I have to talk about my spiritual faith or pray in order to receive services?: No. We believe that our spiritual health is an important part of our overall health but we do not require you to pray, listen to a sermon, or to discuss your faith. We will offer to pray with you if you choose.

What are the requirements to be seen at the clinic?: Our services are available to all regardless of race, sexual orientation, religion, or income. We, also, do not have any residency restrictions. Anyone who does not have insurance or has a high deductible plan and can not afford co-pays is welcome to call for an appointment.

If I have Title XIX, Medicaid, or Medicare can I come to your facility?: No. Our services are limited to those who have no medical coverage. If you have any state or federal medical coverage, we encourage you to find a family doctor. If for some reason you are unable to access healthcare or medications through your current coverage, call us and we will see if we can assist you.

Do I make an appointment or can I just walk-in when the clinic is open?: We take appointments for our services and appointments can be made by calling us at NOON on the days we are open.; The reason we take appointments is because we recognize that it is difficult to sit in a waiting room for hours when you are sick. Also, we want to insure that we have plenty of time to address your needs. Often our appointments fill up, so it is recommended that you call right at NOON to schedule an appointment. If you get the voicemail, please leave your name and phone number and we will call you back in a few minutes to schedule your appointment.

Who will I see when I come to the clinic?: All of our medical doctors, nurse practitioners, physician assistants, chiropractors, and nurses are licensed. Most of our medical providers work in the area of Family Practice and therefore are qualified to address issues that one might go to see a family doctor.; We have approximately 75 volunteers and one paid Executive Director to staff the clinic.

What if I have an emergency or need to see a specialist?: We are not an emergency or urgent care center. If you have a medical emergency, we recommend calling 911 or going to a local emergency room.; We do not have specialists at our clinic but we are able to refer elsewhere for those services, sometimes locally or otherwise to the University of Iowa Hospitals and Clinics in Iowa City. In order to refer you, you will need to be seen by our providers.

Do you provide medications?: Yes, generally we can provide a one month supply of a medication, depending on availability and cost. We use samples as often as possible but if you need a medication that we do not have, we can assist in paying for that medication, if need be.; We DO NOT prescribe or pay for controlled substances.

What if I just need medications, can I bring my medication bottle to you and get it refilled?: No. If you need medications, we require you to make an appointment to see our medical providers.

Will I be asked to evangelize or pray with patients?: Each volunteer has his/her own comfort level in discussing spiritual issues. We will not ask you for any more than you wish to give. We provide additional training in this area for those who are interested.

How often does a volunteer serve?: Most volunteers serve once or twice a month. Each position has unique hours and frequency, so please take a look at our volunteer openings (provide link).

How many patients are seen in an evening during the medical clinic?: If we have 2 providers (MDs, DOs, ARNPs, PA-Cs) we will see approximately 16 patients in 2 hours. The schedule is tailored for the availability and comfort level of each provider.

What type of malpractice coverage do I need to volunteer?: We have 2 options for malpractice coverage for our licensed volunteers:; 1) provide proof of malpractice coverage that will cover your services at the clinic or; 2) be approved for coverage through the Volunteer HealthCare Provider Program through the Iowa Department of Public Health.

How do I start volunteering?: Please check the calendar to see when the next one is scheduled.

How is the operation of the clinic funded?: The clinic is funded through donations from individuals, churches, and community organizations. We do pursue grant funding but that often is for special programs and does not cover operating expenses.; We do not receive any regular local, state, or federal funding.

How can I give a donation?: We accept donations through checks, credit cards, or electronic fund transfers. If you would like to use a credit or debit card, you can give online (insert a link to the donation page). If you would like to donate through a check or cash, please mail that to us at our address. We can also set up an electronic fund transfer through your bank. Please call us to make those arrangements.

What does my donation pay for?: For a list of specific donation needs, go to our donation page. Our annual budget is approximately $75,000 a year which includes salary for one full-time employee, rent, utilities, office supplies, medications, and medical supplies.; We receive approximately $150,000 yearly in in-kind donations for lab and x-ray services from the local hospitals, volunteer time, donated medications, and supplies.

Do you receive stock donations?: Yes, we do have an endowment fund that we can receive stock donations. If you are interested in this option, please contact us.

Is there a certain church or denomination that His Hands is associated with?: We are supported by various churches and see this as a way for the local church to provide for the needs of the poor. We consider ourselves a medical mission.; We do have a statement of faith that the Board of Directors uses to guide this ministry.